Cloud Support Intern
Worked on Linux server administration, AWS cloud services and technical support while managing production infrastructure and troubleshooting cloud environments.
- Administered 10+ Linux virtual machines including user & group management, SSH access, package management and Bash scripting.
- Provided Tier 1 & Tier 2 technical support with a 90%+ first-level issue resolution rate.
- Supported AWS services including EC2, IAM, VPC and S3 provisioning.
- Troubleshot TCP/IP, DNS, HTTP/HTTPS and Linux server issues.
- Created SQL and Power BI reports for infrastructure monitoring and support tracking.








